1.Network Design, Installation & Support

FRALARMS  provide network design and installation services throughout Australia. We have many years’ experience and know-how to plan, supply and implement computer networks ranging from a small office set up to multiple sites with hundreds of users. We can install switches, routers and firewalls from all the leading manufactures, ensuring that you have a robust and efficient network infrastructure. Our team can design and install all types of networking including WAN, LAN, wireless and structures cable networks.

2. IT Security Program Management

FRALARMS Security Program Management provides the expertise, tools, program approach, and experience to develop an effective security program that will proactively manage risk and foster a culture of information protection. This approach is based on industry best practices and business concepts. Our Security Program Management approach will utilize a proven methodology to deliver specific security projects.

3. Network Server Administration

A key benefit of our Network administration service is our proprietary Network Admin Checklist that has been built and continually improved over the last 2+ years. This list ensures that all the critical parameters of your environment are reviewed monthly and any issues that are found are either addressed, or escalated for resolution. The outcome is the consistent performance and stability of your network, and technological foresight prior to expensive downtime.

• Scalable system’s administration services to meet your technical and financial requirements

• Regularly scheduled technical engagements to reduce overall operating expense

• A structured, proactive approach to network management

• The right amount of regular onsite network administration your organization needs

• Regular remote and on site support                 

4. Migration to OS and Database

Quickly, competently and with minimal risk carry out the migration to a latest server and client operation system and database versions. End-to-end offering includes consultancy services, solution design and migration of applications, users and server platforms utilizing the operating system Windows Server 2003 to the latest version of Windows Server.

We will help you:

Develop a migration plan adapted to your infrastructure based on our experience

• Assess all possible risks of the migration
• Assess the possible downtime
• Eliminate the possibility of data loss
• Synchronize data changes that occurred during the migration process.

The main goal of  Outbak Venture’s Service Desk is to restore customer operation to normal or execute a request as quickly as possible solving the majority of registered calls during a user’s first contact.

5. Service Desk

• Providing required information or advising customer on a proper action.

• Effectively reusing knowledge accumulated during calls handling.

• Remotely connecting to affected device to diagnose and resolve the reported issue.

• Co-ordinating resolution of all calls reported to Service Desk.

• continuously analyzing and improving performance based on Lean principles.

6. Backup and data recovery service

The main purpose of backup and recovery service is to ensure backup SLAs such as: RPO (creation of backups frequent enough), RTO (restoring from backups fast enough) and data backup retention ( store backups for a certain period of time) .

• Monitoring the backup solution health (availability of resources and performance, software serviceability, etc).

• Execution of tasks to maintain backup SLAs.

• Modification of the existing backup infrastructure (scaling, rescheduling, adding/changing backup data sets, etc.).

• Maintenance documentation.

• Process for arising incidents and problems.

• Making proposals for solution improvements.

7. Virtualization

Virtualization technologies allow the running of multiple operating systems and applications that optimizes infrastructure and enhances its efficiency and safety. Furthermore, virtualization accelerates application deployment, improves their performance, availability and enables automation of routine. As a result, the IT infrastructure of a company requires less administration and becomes more cost effective.

• Analysis of the customer’s existing infrastructure.

• Developing a plan for service transfer with minimal risk and timing.

• Service transfer via an approved plan, optimising a customer’s primary infrastructure in order to reduce administrative costs and achieve the service level agreement (SLA) under contract.

• Providing stable and high-quality services to support virtualization platforms.

8. Remote workplace support

The main purpose of the Remote Workplace Support service is to ensure the stable operation of the user’s IT infrastructure that meets the needs of your business and provides high performance employees. Our services will help you with this by achieving the following metrics:

• Minimization of the downtime associated with the inability to use corporate workstations.

• Prompt elimination of any errors, related to operating system (OS) and applications performance and operability.

• Proactive analysis of errors that occur in order to eliminate the main (root) causes and, as a consequence, to prevent their occurrence in the future.

• Implementation of requests from employee, as well as implementation of installation process, upgrade and configuration of OS and applications with minimal or no participation of the employee.

• Development and implementation of proposals for workplace infrastructure optimization, reducing cost and increasing productivity.

9. Security Awareness Training

Security Awareness Training, company employees will be better prepared to avoid data breaches and malware infections caused by social engineering.  Our service delivers online, on-demand security awareness education and training to your end-users. This interactive training program reinforces proper end-user behaviour through simulated phishing attacks, measuring users’ compliance and reporting thereof.  With appropriate employee training, your organization can better avoid data breaches and prevent malware infections, like Cryptolocker, in which remediation could cost your organization significant time and money.

10. Email Message filtration and encryption

Email functionality is at the top of importance for most companies. The data, history and transactions in email are critical business property. Protecting this data is critical as well as keeping it up and running for business efficiency. Stopping unwanted mail and malware is essential. Outbak  has experience and solutions to help you align what level of protection you need and then providing solutions and maintaining them.

Secure your email – Stop SPAM, viruses, worms, and other email-borne malware BEFORE they arrive in your inbox.

Preserve and access emails more easily – Online archive of all inbound and outbound filtered messages with attachments and flexible search features.

Enhance operational efficiencies – Offload massive storage requirements from your server.

Make search easier – Full email indexing.

11.  Firewall

Firewall is a critical front line of your digital business security. At fralarms we understand these requirements and have experience implementing firewalls and their related technologies such as VPNs, Secure remote access, Active Directory links as well as monitoring and reporting to give leadership insight. Though all businesses need protection from infiltration, some require more than others depending on their business model. We recognize this and can work accordingly.

12. VoIP

The experienced staff at FRALARMS can help to determine the most efficient and cost-effective voice services. FRALARMS provides telecom audits for voice and data services including a comprehensive analysis of your current phone bills. Based on your traffic patterns, service needs and usage, we will identify and choose the appropriate local and long distance services.

13. Web Design

Our Word Press website Design Experts offer affordable website design to all business types throughout Australia. We have consultants based in Melbourne &Brisbane. Our web design consultants visit you on a NO-OBLIGATION basis, with absolutely no pressure.

14.  Hardware as a Service

Equipment as a Service program is a viable method to facilitate your disappointments from the consistent requirement for new gear and working frameworks and its impact on your financial plan.

With a level month to month charge for hardware and guarantee benefit, we wipe out vast capital costs and permit IT gear costs and related upkeep administrations to qualify as working costs, giving you noteworthy expense points of interest. Truth be told, we offer 100% assessment deductible, adaptable reimbursement designs – from 10 months to 30 months and the alternative to broaden, buy or supplant your equipment.

15. Hosting Solutions

You rely upon business applications and programming like Exchange, SharePoint and Quick books to keep your business running easily. Be that as it may, imagine a scenario where you could outsource all the pressure this innovation makes and appreciate just the advantages. With Hosted Services, that is precisely what you get.

Since your Microsoft Online Services, programming and applications are facilitated by the specialists at Outbak Ventures, you’ll never need to stress over the administration, support or gear that keeps them running easily – so you can center around maintaining your business.

• Application Hosting – tweaked bolster for your one of a kind business needs

• Facilitated Exchange – stop spam and store your messages securely

• Facilitated Quickbooks – for a streamlined bookkeeping knowledge

• Facilitated SharePoint – for more proficient cooperation